Refunds & cancellations.

Last updated: 18 August 2026

1. Current ordering process

No payment is currently taken directly on this website. A product request or consulting enquiry is only a request for information. Before payment, we confirm the relevant product or service, the total price, payment method and the delivery or performance arrangements. Digital products are normally supplied by email or a secure download link after payment is received.

2. Consulting services for business customers

Cancellation, postponement and refund arrangements for consulting work are set out in the relevant proposal or written engagement terms. If an engagement is cancelled after work has started, you may be required to pay for work already performed and non recoverable commitments properly incurred, as set out in the agreed terms.

3. Digital products for business customers

For business to business purchases, a digital product normally cannot be returned after it has been supplied simply because you change your mind. If a file is materially defective, corrupted, not delivered, or materially different from the description confirmed before payment, contact us and we will take reasonable steps to replace, correct or, where appropriate, refund the product.

4. If you are acting as a consumer

If you are a consumer, your statutory rights are not affected by this policy. Distance contracts can carry cancellation rights under UK consumer law. Where digital content is to be supplied during a statutory cancellation period, we will only begin immediate supply where the law permits and, where required, after obtaining your express consent to immediate supply and your acknowledgement that the right to cancel will be lost once supply begins.

If a service is to start during a statutory cancellation period, we may ask for your express request to begin early. Any amount payable following cancellation will be determined in accordance with applicable law and the circumstances of the service already performed.

5. How to request a cancellation or refund

Email hello@gbrcons.uk with your name, business name (if applicable), the product or service concerned, the date of purchase or engagement and the reason for your request. Do not send card details by email.

Approved refunds will normally be returned using the original payment method where possible. The time for funds to appear may depend on the payment provider or bank.

6. Questions

For questions about delivery, cancellation or refunds, contact hello@gbrcons.uk .